Refund policy
Returns at a glance
- 30 days from the day you receive your item to start a return.
- Items must be uninstalled and unused, in the original packaging, with proof of purchase.
- Some items can't be returned (see the list below), including electrical parts, exhaust, engine parts, apparel and Rockford Fosgate audio.
- Start every return in our online returns center first. Packages sent back without an approved return won't be accepted.
- Local? You can also return in person at our shop, 8825 Calmada Ave, Whittier, CA 90605, during showroom hours (Tue–Thu 9–5:30, Fri 9–5, Sat 9–3).
- Choose a refund, store credit, or exchange.
- The cost of the prepaid return label is deducted from your refund, unless you added return coverage at checkout or your item arrived damaged or wrong.
- Approved refunds go back to your original payment method within 10 business days.
What can't be returned
- Sale and final-sale items
- Gift cards
- Rockford Fosgate audio products
- Pre-wired handlebars and the pre-wire service
- Electrical parts, wires and cable kits (including CAN-Bus harnesses and throttle-by-wire)
- Exhaust, including fishtails and mufflers
- Engine parts and oil
- Helmets, gloves and apparel
- Display handlebars
If you think an item was excluded by mistake, email info@factory47.com. If any item arrives damaged or you received the wrong product, contact us and we'll make it right.
How to start a return
- Go to our returns center and enter your order number and the email address used on the order.
- Select the item or items you want to send back.
- Choose a return reason, and tell us whether you want a refund, store credit, or an exchange.
- Submit your request.
For most returns, your prepaid shipping label is emailed to you as soon as you submit. Print the label, pack the item in its original packaging, and drop the package with the carrier on the label. You'll get email updates as your return moves through shipping and inspection.
If you're returning something because it arrived damaged or you received the wrong product, our team reviews the request first and emails your label once it's approved.
International orders
Returns are handled through the returns center for US orders. If you're outside the US, email info@factory47.com and we'll take care of it directly.
Exchanges
Need a different size, fitment, or finish? Select Exchange in the returns center and choose your replacement. If the replacement costs more, you'll pay the difference when you make the request; if it costs less, the difference comes back to you.
Return shipping
A prepaid return label is provided with every approved return, and the label cost is deducted from your refund. If you added return coverage at checkout, return shipping is free. If your item arrived damaged or you received the wrong product, return shipping is on us.
Return coverage and package protection
Return coverage and package protection are optional add-ons you can choose at checkout. Return coverage makes your return shipping free. Package protection covers your order if it's lost, damaged or stolen in transit.
If your cart contains an item that isn't eligible for returns, you'll only be offered package protection, not free returns, so you're never paying for return coverage on something you can't send back.
Store credit
You can choose store credit instead of a refund in the returns center. Store credit is issued as a gift card code sent to your email and can be used on any order at factory47.com.
Refunds
We'll email you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Your bank or credit card company may take additional time to post the refund.
If more than 15 business days have passed since we approved your return, contact us at info@factory47.com.
Questions
info@factory47.com or (562) 693-5219.