What are Factory 47’s return/exchange requirements?
If you discover a manufacturing defect, Factory 47 Cycles will replace or repair the item at their discretion and in accordance with local law. Warranty claims must be accompanied by an acceptable proof of purchase. The item MUST be in brand new condition and has never been used, installed or damaged in anyway. The product is only eligible for refund if it was delivered within the last (7) days with a 10% restocking fee. The shipping charges that are incurred with the purchase and return on the product are non-refundable. Factory 47 Cycles is not responsible if the item is damaged during transit, you will need to file the claim with the shipping carrier. Lastly, refunds or exchanges will not be completed until original product is received and inspected with original proof of purchase.
What is covered under warranty?
Factory47 Cycles stands behind the quality of their products with a Limited Warranty — their guarantee that every Factory 47 Cycles item is free of manufacturing defects. This warranty is valid for 6 months, beginning on the date of delivery from an authorized Factory 47 Cycles retailer. HOWEVER, Factory 47 is not responsible for any flaws in the finish after installation of bars
If you discover a manufacturing defect, Factory 47 Cycles will replace or repair the item at their discretion and in accordance with local law. Warranty claims must be accompanied by an acceptable proof of purchase.
This Limited Warranty does not cover misuse, neglect, accidents or any modification to a Factory 47 Cycles item. Factory 47 Cycles cannot be held responsible for loss, damage or cost resulting from the misuse of their products e.g. (Installation and labor costs). Please note that general wear, including but not limited to the breakdown of powder coat and/or chrome and materials over time, is not considered a material or manufacturing defect.
The Following acts and/or omissions will void the warranty:
- Physical damage due to transport or installation
- Contact with salt water
- Contact with chlorine, fertilizer pesticides, or industrial chemical agents
- Contact with sprinkler systems, tree sap, entangled vegetation
- Alteration of coating by owner or agents of owner
- Physical damage due to acts of God
- Items that have been contaminated or treated with a chemical that does not endure the curing process
***Due to extreme weather conditions the finish on items could potentially be at risk of rusting. E.g. states with a lot of humidity and/or rain or located near beaches, are more likely to rust if not taken care of properly by wiping down item with appropriate products.
***During installation, if the brake and clutch are not properly lied down, the fluids could potentially leak/drip onto product and also cause paint or chrome to either discolor, chip, or bubble.
How do I file a warranty claim?
Photographs of the defect are required. Once the photos of the defect are inspected and the warranty claim has been approved, Factory 47 will issue the consumer a discount code to their online store for the corresponding monetary value of the item. The value of the discount code will be equivalent to the MSRP (manufacture suggested retail price). The discount code will only be valid for a single use and will expire one year from the date of issue. All defected products will need to be shipped back to Factory 47 Cycles prior to receiving the code or at least be in transit back to Factory 47 Cycles.
Can my item be re-finished?
Yes, if the items durability is not compromised, then Factory 47 Cycles can re-finish the item. Please note that Factory 47 is not responsible for the cost of the re-finish or shipping arrangements unless otherwise noted.
Here at Factory 47 Cycles all warranty claims are dealt with as promptly as possible. Most claims are completed within 5 business days, however, during peak retail seasons such as ‘riding season’ warranty claims may take an additional 4 – 5 business days. We thank you for your patience.