Updated Shipping Policy

Attention Customers and Dealerships, 

Despite the recent Impact of COVID-19 (Novel Coronavirus), Factory 47 Cycles will continue to ship orders out to you. However, we have become aware that many of our recipient dealers have closed their doors due to COVID-19. In the event your business is closed, our shipping provider will follow their current operating procedures to attempt to complete delivery at a later time. If the package is undeliverable, due to the closure of your business and is sent back to us, you will be charged the shipping fee and additionally will need to pay to ship it back out to you at a later time. In order to avoid this issue, Factory 47 Cycles strongly encourages our customers to redirect shipping companies to available drop off areas to avoid being charged. As a courtesy to our valued Factory 47 Cycles customers, upon your request (under “Other Comments” while checking out) or by giving us a call at (562) 692-5227, we will be offering to hold your orders at our location until you are ready to receive packages.  

 

Thank you for your business, 

Your friends at Factory47 Cycles